Why should we outsource our inside sales?

Your salespeople are given the time to do what they do best – sell and close the deal.  Most outside salespeople dread, and many even hate, the prospect of picking up the phone and cold calling.  We allow your outside salespeople to spend more time in front of qualified prospects and, by doing so increase the revenue of your company.

We are able to furnish your company with a consistent pipeline of qualified leads and appointments.

We can reduce your costs and increase your revenue.  We become your inside sales team, which allows you to focus on your core business.

How do we get started?

First and foremost, we appreciate the opportunity to be of service and increase your business.  Please give us a call.  We can discuss your particular needs and how we can best be of service.

Second, we’ll send you a copy of our agreement – it basically outlines our cost.

Third, return the agreement along with payment as well as any materials so that we can learn about and understand your services, products and the benefits you offer.

Finally, we’ll schedule a time to discuss your campaign and the strategy that we will utilize.  Then, we hit the ground running on your behalf.

How do you establish a database?

A database is developed based on the parameters that you establish.  We identify and develop the database using parameters such as size (# of employees or sales volume), vertical markets and industries, geographical area (zip codes, cities, states, etc), etc.

How do you customize to meet our needs?

We work with you in developing the presentation – identifying common objections (and developing effective responses), learning the history of your company (how long you’ve been in business, who some of your customers are) and discovering the unique benefits that your company has to offer.

The prospect we are calling on your behalf views us as an inside salesperson working from your office – it is a seamless presentation.  We identify ourselves as “This is Mary with ____ (your company name)”.  When a prospect returns our call, the number they are calling in on identifies that call as your company – so we can answer that call accordingly.

We take your reputation seriously.  We understand that each call we make reflects your business.  Each call is viewed as an opportunity to build a lasting relationship that will result in increased business for your company.

Who am I competing against?

Absolutely no one – our service is exclusive.  We do not present competing services or products in the same territory.

We’ve been asked how we can afford to turn away business – specifically from potential clients who want to come on board; however, their product / service is already being presented in their territory.

Our response is always the same – we will not compromise our integrity.

We do maintain a wait list for particular industries that are in highest demand.

What reports will I get?

Appointments that are scheduled or leads that are generated are e-mailed to you that day.

We can provide any type of reporting that is most beneficial to you.

Some of our clients do not want reports or paperwork of any kind – they simply want the appointments scheduled.

If it would be beneficial, we are happy to provide excel spreadsheet reports to you – typically they are e-mailed once a week on Friday afternoon.

We are also able to send you monthly reports – which detail how many hours were spent on your account and the number of appointments that were achieved.  Bottom line – the ROI you are receiving.

Why do I have to pre-pay a retainer?

Your retainer guarantees your exclusive spot for your service / product in your territory.

This policy is standard practice in our industry.  Many firms require an initial investment of more than $10,000.

We recognize that this is an investment – our goal is to provide you with the highest ROI.  We understand that your bottom line is results.

Are there any guarantees?

We understand your concern.  Many of our clients come to us after experiencing less than favorable results with other telemarketing or appointment setting services.

We do not provide a guarantee nor do we work for a percentage of commissions.  As we tell our clients, our job is to put you in front of the prospects – your job is to close the sale.

We understand that we have to provide you with a high return on your investment.  Our clients stay with our services because they are achieving results.

What is the difference between inside sales and telemarketing?

Telemarketing is a very effective tool in certain industries.  Telemarketers generally use a script that is designed to elicit only a small range of responses.

Inside sales is a more sophisticated tool.  We deliver your product and service offerings, as well as the value they present, to potential customers.  We integrate into your existing sales model and offer a seamless presentation that is viewed by your prospects as a fundamental part of your sales team.

We create interest and demand for your product and service by engaging prospects in conversation – collecting pertinent information, discovering “pains”, evaluating their needs, and explaining the features and benefits that differentiate you from the competition.